JOINERY CARE TERMS & CONDITIONS

Last updated: 9 February 2026

These Terms and Conditions between you (the “Client”) and Blakes of Sydney PTY LTD trading as Improva (“Improva”) outline the rights and obligations for using Improva’s Joinery Care Service.

By booking or subscribing to our Joinery Care Services, you agree to be bound by these Terms and Conditions.

PLANS & PRICING

Our Joinery Care Services are available on different service plans to suit your needs. Plan options, inclusions, and pricing are available on our website at www.improva.com.au/joinery-care.

We reserve the right to modify plan features, pricing, and inclusions with reasonable notice. Any changes will not affect existing subscriptions during their current annual period – you will continue to receive the service level you purchased until your subscription renews.

All plans include the standard onsite visit as described in “Service Scope” below.

SERVICE SCOPE

The standard 4-hour onsite visit includes: door/drawer alignment, adjusting hinges/runners, vacuuming drawer runners, adjusting integrated appliances and accessories, repairing minor chips/dents/scratches, addressing veneer and timber discoloration, and filling gaps. Duration is based on a typical 4-bedroom, 2-bathroom, 2-story home with up to 10 joinery areas (kitchen, pantry, laundry, bathrooms, wardrobes/built-ins). More than 10 joinery areas and larger properties will require additional time charged at our hourly rate.

EXCLUSIONS

Services do not include: interior/exterior joinery cleaning, structural repairs, manufacturer defects, damage from poor installation or prior workmanship, major refinishing work, or hardware replacement (unless caused by normal wear). Joinery in poor condition requiring extensive repair beyond standard maintenance will incur additional fees quoted separately, or alternatively, we will provide a recommended supplier list for works beyond our scope.

YOUR RESPONSIBILITIES

You must provide clear access to all joinery areas, remove personal items from cabinets/drawers, ensure power access, and disclose any known issues prior to service. Pets must be secured away from work areas. You must complete a pre-service form detailing all joinery areas requiring maintenance, including finishes, colours, and materials. Improva will assess the scope and provide an advance quote for work exceeding the standard visit duration, scheduling an appropriately timed appointment for completion.

PAYMENT TERMS

One-off Service Plan:

Payment due in full before the scheduled visit.
No refunds once service is delivered.

Annual Service Plan & Premium Service Plan:

Annual payments due upfront before first visit.
Your annual period begins on the date of your first payment.
Subscriptions automatically renew annually unless cancelled.
You may cancel at any time by emailing [email protected].
See “Cancellations & Rescheduling” section for cancellation policy.
No refunds for unused visits within the annual period.

Additional Work:

Any work beyond what is included in your plan requires written approval and prepayment before scheduling return visits.
If additional work is completed during the scheduled visit, immediate payment by credit card is required, or an invoice will be issued for payment within 7 days.

Travel Charges:

Travel beyond 20km Sydney metro radius incurs additional hourly charges.

CANCELLATIONS & RESCHEDULING

Appointment Cancellations/Rescheduling:

Cancellations or rescheduling requests require 48 hours’ notice.
Less than 48 hours’ notice incurs a 50% service fee.
Less than 24 hours’ notice incurs the full service fee.
Failure to provide site access on scheduled appointment date incurs the full service fee.

Subscription Cancellations:

Annual Service Plan and Premium Service Plan subscriptions may be cancelled at any time
Email [email protected] to cancel.
Cancellation takes effect at the end of your current annual period.
No refunds for unused visits or partial annual periods.
Scheduled visits within your current period will still be honoured.

LIABILITY & WARRANTY

Improva engages qualified subcontractors to perform the works. They will use drop sheets and protect surfaces as applicable. They carry public liability insurance and work with professional care. However, their liability is limited to the service fee paid. They are not liable for pre-existing damage, hidden defects, or issues arising from normal joinery wear between services.

Our Joinery Care service maintains your joinery to manufacturer specifications but does not extend existing manufacturer warranties beyond their original terms.

QUALITY GUARANTEE

We offer a free quality guarantee follow-up service within 30 days of service completion. Our technicians photograph all completed work before departing to document the condition of joinery at service completion. You will receive a copy by email. We will return to address legitimate concerns relating to our workmanship at no additional charge. This guarantee does not apply to subjective aesthetic preferences, pre-existing conditions, or damage occurring after service completion.

PRIVACY

We collect and handle your personal information in accordance with our Privacy Policy

available at www.improva.com.au/privacy-policy.

By using our services, you consent to us collecting and using your information as described in our Privacy Policy.

GENERAL

These terms constitute the entire agreement between parties. Improva reserves the right to refuse service or modify these terms with reasonable notice.

Changes to Terms:

We may update these Terms and Conditions from time to time.
The “Last updated” date at the top shows when changes were made.
Changes will not affect existing subscriptions during their current annual period.
Continuing to use our services after changes means you accept the updated terms.

Changes to Plan Features:

We may modify service plan features, inclusions, and pricing at any time.
Changes apply to new subscriptions and renewals only.
Existing subscribers will continue to receive the service level they purchased until their subscription renews.
We will notify subscribers of significant changes before their renewal date.

By booking Joinery Care services, you acknowledge acceptance of these terms and the plan details as shown on our website at the time of booking.

GOVERNING LAW & DISPUTES

These terms are governed by the laws of New South Wales, Australia.

Any disputes must first be raised with us in writing. We will try to resolve disputes within 14 days. If we can’t resolve it, either party may commence legal proceedings.

QUESTIONS?

If you have questions about these Terms and Conditions, please contact us at:

General inquiries: [email protected]

Cancellations & billing: [email protected]