Improva PTY Ltd (“Improva “, “we”, “our”, “us) is a company registered in Australia under ABN 54 618 279 137. Our registered address is Suite 16, Level 1, 1-5 Link Rd Zetland NSW 2017 Wotso Workspace Zetland, Australia.
PERSONAL INFORMATION COLLECTED:
Improva collects personal information in several ways when you place an order or register for a service offered by Improva. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order.
Credit card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. These details allow us to process your order and to let you know the status of your order.
USE OF INFORMATION:
Improva may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other divisions within Improva. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
MARKETING OPT-IN/OUT PROVISION:
You can subscribe to our regular update service which will send you:
Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Improva, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Improva.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind.
Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the email.
SAFEGUARDING YOUR INFORMATION:
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
QUESTIONS & COMPLAINTS: