JOINERY ESTIMATING, VALUE ENGINEERING & MENTORING
TERMS & CONDITIONS

Last updated: 9 February 2026

These Terms and Conditions between you (the “Client” or “you”) and Blakes of Sydney PTY LTD trading as Improva (“Improva”, “we”, “us”, “our”) outline the rights and obligations for using Improva’s Joinery Estimating, Value Engineering & Mentoring Services.

By subscribing to or purchasing our services, you agree to be bound by these Terms and Conditions.

PLANS & PRICING

Our Joinery Estimating, Value Engineering & Mentoring Services are available on different service plans to suit your needs. Plan options, inclusions, and pricing are available on our website at www.improva.com.au/joinery-care.

We reserve the right to modify plan features, pricing, and inclusions with reasonable notice. Any changes will not affect existing subscriptions during their current billing period – you will continue to receive the service level you purchased until your subscription renews.

Billing:

• Subscriptions: Billed monthly or annually (depending on your plan)
• Your billing period begins on the date of your first payment
• Subscription payments are due in advance
• Subscriptions automatically renew unless cancelled
• Cancel anytime with no lock-in contract

JOINERY ESTIMATING & VALUE ENGINEERING SERVICES

What We Provide:

• Detailed itemised joinery cost estimates
• Cost breakdowns with inclusions and exclusions
• Value engineering alternatives to reduce costs
• Market pricing analysis and ranges
• Visual impact assessments for design changes
• Implementation-ready solutions
• Savings analysis

What You Need to Provide:

• Complete plans and drawings
• Detailed finishing schedules with specified materials and accessories
• Any other relevant project information

Service Delivery:

• Analysis and reports delivered within 24-72 hours of receiving your plans and specifications
• Delivered via email
• Based on plans, finishing schedules, and specifications you provide

MENTORING SERVICES

What We Provide:

• Weekly live group coaching sessions with industry professionals
• Expert guidance on joinery design, pricing strategies, and value engineering techniques
• Access to resources, frameworks, and best practices developed from industry experience
• Project consultation and strategic advice
• Community network access with other industry professionals

What You Need to Provide:

• Attend scheduled coaching sessions or access recordings
• Provide project details when seeking specific guidance
• Engage actively with resources and community

Service Delivery:

• Weekly scheduled coaching sessions (specific times communicated upon subscription)
• Access to mentoring resources via designated platforms
• Direct consultation access as specified in your subscription plan
• Delivered remotely via video conferencing and online platforms

Important: The accuracy of our estimates and the relevance of our advice depends on the quality and completeness of information you provide. We are not responsible for inaccurate estimates or unsuitable advice resulting from incomplete, unclear, or incorrect information provided by you.

ESTIMATES AND PRICING GUIDANCE

Our Estimates Are Guidance Only:

• Our cost estimates are based on current market conditions and mid to high-end suppliers
• Estimates are indicative pricing guidance, not guaranteed quotes
• Actual costs may vary depending on your chosen supplier, location, market conditions, and timing
• We provide pricing ranges and percentage fluctuation guidance to account for market variables

We Do Not Guarantee:

• That actual quotes from joiners will match our estimates
• That our estimates are exhaustive or include every possible cost
• That market conditions won’t change after we provide estimates

You Acknowledge:

• Our estimates are professional opinions based on experience and market knowledge
• You must obtain actual quotes from joiners/suppliers before finalising any project
• You are responsible for verifying all costs with your chosen suppliers
• Final project costs are determined by contracts between you and your suppliers

VALUE ENGINEERING ADVICE

Our Recommendations:

• Value engineering alternatives are suggestions only
• You are responsible for assessing whether alternatives suit your project
• You must verify with joiners/suppliers that alternatives are feasible
• Design changes may have implications we haven’t identified

Professional Responsibility:

• If you are a design professional, you remain responsible for all design decisions
• You must ensure any changes comply with applicable codes, standards, and regulations
• We are not responsible for design liability arising from implementing our suggestions

MENTORING AND EDUCATIONAL CONTENT

Nature of Mentoring Services:

• Our mentoring services provide educational content, guidance, and industry insights based on our experience
• All advice, strategies, and recommendations shared during mentoring are provided as general guidance and educational content
• You are solely responsible for determining how to apply any information or strategies to your specific business and projects

No Guarantee of Results:

• We do not guarantee specific business outcomes, project wins, or financial results from participating in mentoring services
• Success depends on numerous factors outside our control, including your skills, effort, market conditions, and individual circumstances
• Past results and case studies shared are not indicative of future performance

Professional Judgment:

• You remain responsible for all business decisions and professional judgments you make
• You should seek independent professional advice where appropriate (legal, financial, technical)
• Our mentoring does not replace professional advice from qualified specialists

Intellectual Property in Educational Content:

• All mentoring content, frameworks, resources, and materials remain our intellectual property
• You may use them for your personal business purposes only
• You may not reproduce, distribute, or sell our materials to third parties
• You may not use our materials to train or mentor others commercially

INTELLECTUAL PROPERTY

Our Reports and Materials:

• All estimates, reports, analyses, and educational materials we provide remain our intellectual property
• You may use them for your internal project and business purposes only
• You may not reproduce, distribute, or sell our reports or materials to third parties
• You may not use our reports for projects other than the specific project they were prepared for

REVISIONS AND ADDITIONAL CONSULTATIONS

• Revisions and additional consultation availability varies by subscription plan
• Refer to your specific plan details on our website for what’s included in your subscription
• Additional services beyond your plan inclusions may be available for an additional fee
• Contact us at [email protected] for information on additional services

CANCELLATION AND REFUNDS

Subscriptions:

• You may cancel your subscription at any time by emailing [email protected]
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months or unused services
• Upon cancellation, you will retain access to your plan benefits until the end of your current billing period

If We Cancel:

• We may cancel your subscription or refuse service for breach of these terms
• For subscriptions, we will provide 7 days’ notice before cancellation
• No refund will be provided for the current billing period

LIABILITY AND DISCLAIMERS

What We’re NOT Liable For:

• Estimates that differ from actual quotes you receive
• Project delays, cost overruns, or budget issues
• Design problems arising from implementing our suggestions or advice
• Business outcomes, lost opportunities, or project results
• Financial losses from decisions made based on our estimates, advice, or mentoring
• Loss of profits, revenue, business, or anticipated savings
• Any indirect or consequential losses

Our Maximum Liability:

• Our total liability to you is limited to the subscription fees you paid in the 3 months before the issue arose
• This applies to all claims, whether in contract, negligence, or otherwise

Australian Consumer Law:

• Nothing in these terms limits your rights under the Australian Consumer Law
• Under the ACL, you may be entitled to certain remedies if our services fail to meet consumer guarantees

YOUR RESPONSIBILITIES

You agree to:

• Provide complete and accurate information
• Verify all our estimates with actual suppliers
• Obtain professional advice where needed (structural, regulatory, legal, financial, etc.)
• Not rely solely on our estimates or advice for final budgeting, procurement, or business decisions
• Keep our reports and materials confidential and not share them with competitors
• Make your own independent business decisions
• Take responsibility for how you apply information learned through mentoring

PRIVACY

We collect and handle your personal information in accordance with our Privacy Policy available at www.improva.com.au/privacy-policy.

By using our services, you consent to us collecting and using your information as described in our Privacy Policy.

GENERAL

These terms constitute the entire agreement between parties. Improva reserves the right to refuse service or modify these terms with reasonable notice.

Changes to Terms:

• We may update these Terms and Conditions from time to time
• The “Last updated” date at the top shows when changes were made
• Changes will not affect existing subscriptions during their current billing period
• Continuing to use our services after changes means you accept the updated terms

Changes to Plan Features:

• We may modify service plan features, inclusions, and pricing at any time
• Changes apply to new subscriptions and renewals only
• Existing subscribers will continue to receive the service level they purchased until their subscription renews
• We will notify subscribers of significant changes before their renewal date

By subscribing to or purchasing Joinery Estimating, Value Engineering and Mentoring services, you acknowledge acceptance of these terms and the plan details as shown on our website at the time of purchase.

GOVERNING LAW & DISPUTES

These terms are governed by the laws of New South Wales, Australia.

Any disputes must first be raised with us in writing. We will try to resolve disputes within 14 days. If we can’t resolve it, either party may commence legal proceedings.

QUESTIONS?

If you have questions about these Terms and Conditions, please contact us at:

General inquiries: [email protected]

Subscriptions & billing: [email protected]

Website: www.improva.com.au